Description
Test Bank for The Administrative Dental Assistant 3rd Edition by Linda J Gaylor, ISBN: 9781437713626, ISBN: 9781437713596, ISBN: 9781437713572, ISBN: 9781437713589
Table of Contents
Part 1: Introduction to the Dental Profession
1. Orientation to the Dental Profession 2. Dental Basics
Part 2: Communication Skills: Principles and Practices
3. Communication Skills: Telephone Techniques 4. Written Correspondence 5. Patient Relations 6. Dental Healthcare Team Communication
Part 3: Managing Dental Office Systems
7. Computerized Dental Practice Systems 8. Patient Clinical Records 9. Information Management 10. Dental Patient Scheduling 11. Recall Systems 12. Inventory Management 13. Dental Office Equipment
Part 4: Managing Dental Office Finances
14. Financial Arrangements and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable
Part 5: Managing Your Career
18. Employment Strategies
